Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

Rating of the activity

6.70 / 10

6.7412916666594 1,920 review | 32,054 travellers

29 traveler-submitted photos

Customer scoring

686

527

330

197

180

Type of traveler

Traveling alone (106)

Couple (536)

Group of friends (177)

With small children (276)

With older children (207)

Reviews from real clients who booked our products.

See only reviews with text

Jun / 30 / 2025

Frederico

Brazil

I travelled with teenagers

O passeio se divide em 3 partes. A primeira o guia leva o grupo para subir na Torre Eiffel. Ele já entrega os ingressos no momento do encontro. Depois enfrentamos uma fila enorme pra subir na torre. O segundo passeio ocorre às 18:45. Voltamos a encontrar o guia no mesmo local para irmos de ônibus dar uma volta na cidade. O ônibus é bem desconfortável e o trânsito em paris é caótico. Ficamos preso no engarrafamento por quase 1 hora. O último passeio é o de barco. O melhor de todos. Translate this opinion into English.

The tour is divided into 3 parts. The first part is when the guide takes the group up the Eiffel Tower. He gives out the tickets at the meeting point. Then we wait in a huge line to go up the tower. The second tour starts at 6:45 pm. We meet the guide again at the same place to go by bus for a tour of the city. The bus is very uncomfortable and the traffic in Paris is chaotic. We were stuck in traffic for almost an hour. The last tour is by boat. The best of all. Opinion translated. Show original.

I travelled with teenagers

May / 09 / 2025

Sergio

Ensenada, Mexico

La visita a la Torre Eiffel estuvo muy bien. La guía fue muy amable y clara en sus explicaciones. El tour en bus fue abajo de lo esperado. La guía parecía distraida y poco clara en sus explicaciones. Su referencia a los números de la audioguía no coincidían. La audioguía puede mejorarse bastante en su accesibilidad y manejo. El contenido es bueno e interesante. El paseo en barco estuvo muy bien y muy entretenido. La audioguía es clara y mas fácil de manejar que la del bus.

The visit to the Eiffel Tower was very good. The guide was very friendly and clear in her explanations. The bus tour was less than expected. The guide seemed distracted and unclear in her explanations. Her reference to the audio guide numbers didn't match. The audio guide could be significantly improved in terms of accessibility and usability. The content is good and interesting. The boat ride was very good and entertaining. The audio guide is clear and easier to use than the one on the bus.

Sentimos si algún aspecto del tour no ha cumplido con lo esperado. Tendremos esto en cuenta de cara a mejorar el servicio que ofrecemos. Nos alegramos de que a pesar de esto se haya disfrutado la visita. Translate this opinion into English.

We apologize if any aspect of the tour fell short of expectations. We will take this into account when improving the service we offer. We are glad that you enjoyed your visit despite this. Opinion translated. Show original.

May / 02 / 2025

María

Spain

I travelled with small children

Por la mañana visitamos la torre eiffel, está muy bien porque ya te dan las entradas para subir hasta la cima y no corres riesgo de quedarte sin entrada. El tour del bus fue por la tarde, en un bus de dos pisos descapotable, la guia muy bien, pero pillamos mucho tráfico. Y mucho sol. Nos hubieran podido avisar que el tour era en dos partes ( mañana y tarde) para podernos organizar. El viaje en barco es por libre, te dan los tickets y subes cuando quieres. Translate this opinion into English.

In the morning, we visited the Eiffel Tower. It's great because they already give you tickets to go up to the top, so you don't run the risk of missing out. The bus tour was in the afternoon, on an open-top double-decker bus. The guide was very good, but we got caught in a lot of traffic. And a lot of sun. They could have told us that the tour was in two parts (morning and afternoon) so we could have organized our trip. The boat trip is independent; they give you the tickets and you go up whenever you want. Opinion translated. Show original.

I travelled with small children

Apr / 17 / 2025

Noelia Perez Casas

O Barco Valdeorras, Spain

I travelled with my partner

Referente a los guías tour eiffel , excelente, el paseo sena perfect, sin embargo, en el tour en bus , comparando con los otros tours realizados con vosotros en bis en londres, roma, oporto, Berlín...en este no disteis cascos ni audiologia en vivo como siempre,...un guía poco atento te proporciona un qr y que te descargues una aplicación y búscate la vida....me chirría, xq sabéis q no todos tienen datos o tarifas europeas o tarjetas adaptables, etc...una pena xq muchos canadiense o american

Regarding the Eiffel Tour guides, excellent, the Seine walk was perfect, however, on the bus tour, compared to the other tours I've done with you at Bis in London, Rome, Porto, Berlin...on this one you didn't provide headphones or live audiology as always...an inattentive guide gives you a QR code and tells you to download an app and find your way...it annoys me, because you know that not all of them have European data or rates or adaptable cards, etc...a shame because many are Canadian or American

I travelled with my partner

Sentimos si algún aspecto de la organización del paseo en barco no ha cumplido con lo que esperabas. Hemos tomado nota de cara a mejorar el servicio que ofrecemos. Translate this opinion into English.

We apologize if any aspect of the boat trip arrangements didn't meet your expectations. We've taken note of this in order to improve the service we offer. Opinion translated. Show original.

Jul / 06 / 2025

Carlos Jesus

Coslada, Spain

I travelled with my partner

Jul / 06 / 2025

Iñaki Alejo Garcia

Spain

I travelled with my partner

A la hora de la actividad del recorrido en bus de París a las 21:45, el guía no estaba identificado como civitatis sino como otra compañía. Ante nuestra duda de si era el guía de civitatis, de una manera poco afortunada e generando una situación muy incomoda, me dijo que esperara mi turno. Me parece que con un simple si soy su guía, ahora le atiendo en cuanto pueda hubiera sido una forma normal de atender a unas personas que no están en su ciudad y desconocen si están haciendo algo mal.

At the time of the Paris bus tour at 9:45 p.m., the guide wasn't identified as CiVitatis, but as another company. When we were unsure whether he was the CiVitatis guide, he unfortunately told me to wait my turn, creating a very awkward situation. It seems to me that simply saying, "Yes, I'm your guide. I'll help you as soon as I can," would have been a normal way of serving people who aren't in their city and don't know if they're doing something wrong.

I travelled with my partner

El trato a los clientes es un aspecto fundamental del servicio, por lo que siempre procuramos contar con personal amable. Sentimos si en este caso no fue así, seguiremos esforzándonos por mejorar. Translate this opinion into English.

Customer service is a fundamental aspect of our service, so we always strive to have friendly staff. We apologize if this wasn't the case; we will continue to strive to improve. Opinion translated. Show original.

Jul / 06 / 2025

Marisol Iñiguez Hernández Mariso

Mexico

I travelled with friends

Jul / 05 / 2025

Jose Torres

Honduras

I travelled with small children

Jul / 01 / 2025

Gabriel Céspedes

Santa Fe, Argentina

I travelled with small children

Me cancelaron la subida de la cima por exceso de calor, y la guía del bus no era muy clara con sus explicaciones

My climb to the summit was cancelled due to excessive heat, and the bus guide was not very clear with his explanations.

I travelled with small children

Sentimos que no haya sido posible visitar la Torre por cuestiones de seguridad. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde. Translate this opinion into English.

We regret that it was not possible to visit the Tower due to security issues. We apologize for what happened, and we inform you that we have already processed appropriate compensation. Opinion translated. Show original.

Jun / 30 / 2025

Anonymous

Jun / 28 / 2025

Gisela Alvarez Perez

San Juan, Puerto Rico

I travelled with my partner

Muy organizado. La única recomendación es que el paseo en bus sea totalmente dirigido por un guia y no dependa de un audio guia. Translate this opinion into English.

Very organized. The only recommendation is that the bus tour be fully guided by a guide and not rely on an audio guide. Opinion translated. Show original.

I travelled with my partner

Jun / 28 / 2025

María Victoria Portero Puerto

Córdoba, Spain

I travelled with small children

Todo genial, los guías geniales, el barco una pasada, y no marea, he subido en otros barcos pequeños que marean mucho y este era más grande y ni se nota que se mueve. Todo genial Translate this opinion into English.

Everything was great, the guides were fantastic, the boat was amazing, and it didn't make you seasick. I've been on other small boats that made you very seasick, but this one was bigger and you couldn't even tell it was moving. Everything was great. Opinion translated. Show original.

I travelled with small children

Jun / 27 / 2025

Anonymous

Jun / 19 / 2025

Anonymous

Jun / 15 / 2025

Luz Pierina Arana Cepeda

Colombia

I travelled with small children

Jun / 15 / 2025

Patricia Sensini

Viedma, Argentina

I travelled with teenagers

Jun / 14 / 2025

Vanesa Vazquez

Mallorca, Spain

I travelled with small children

Un consejo para quien reserve y tenga sus entradas y crea que ya lo tiene todo... NO os confiéis sobre todo si vais con el planning hecho y tenéis los días contados. Verifiquen que Civitatis a confirmado la reserva con el operador correspondiente de la excursión. Mi experiencia ha sido malísima, cuando llegamos al punto de encuentro no estábamos en la lista y no pudimos hacer la excursión y nos dejaron tiradas allí. Calor insoportable y con una niña de 11 años... Pésima experiencia.

A word of advice for those who book and have tickets and think they've already got it all... DON'T be overconfident, especially if you're planning ahead and have limited days. Check that Civitatis has confirmed your reservation with the tour operator. My experience was terrible. When we arrived at the meeting point, we weren't on the list, so we couldn't go on the tour. They left us stranded there. Unbearable heat, and with an 11-year-old girl... Terrible experience.

I travelled with small children

Efectivamente, debido a un error informático el proveedor no tenía tu reserva registrada. Sentimos mucho lo ocurrido. Afortunadamente, ya hemos podido solucionar el asunto, y esperamos que puedas disfrutar de la visita. Translate this opinion into English.

Indeed, due to a computer error, the provider didn't have your reservation registered. We're very sorry about this. Fortunately, we've now been able to resolve the issue, and we hope you enjoy your visit. Opinion translated. Show original.

Jun / 13 / 2025

Maria Cristina Segato

Buenos Aires, Argentina

I travelled with friends

Jun / 13 / 2025

Anonymous

I travelled by myself

Jun / 13 / 2025

Anonymous

Showing 1-20

No hidden fees or surcharges

Free cancellation up to 48 hours before the service starts

Return to the activity

Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

You may also be interested in

Seine River Cruise

Mont Saint Michel Day Trip

Tour of the Palace of Versailles