Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

Rating of the activity

6.70 / 10

6.6800525279054 1,523 review | 24,458 travellers

10 photos of travellers

Customer scoring

Type of traveler

Travelling alone (70)

Couple (432)

Group of friends (143)

With small children (197)

With older children (161)

Opinions of real clients who booked our products.

See only reviews with text

21 / Dec / 2022

Anonymous

Madrid, Spain

It was awful. First I have to look for them all the time. I couldn’t find the bus and neither the boat it wasn’t so specific where to find them. The guide just guide us to the Eiffel tower and she left us alone by ourselves. The time wasn’t great it was only 5 hours between Eiffel Tower and the bus take so long .

This activity does not include guide service. On the other hand, the information sent by mail indicates precisely where to find our local team to pick up the tickets. We are sorry, however, that the experience was not to your liking.

I travelled with friends

20 / Sep / 2022

Deborah

Fairfield, The United States

Eiffel tower, only walked us to entrance. we should of just bought tickets our self. bus tour, english hard to understand, never said what side of bus we should be looking , never knew where to look, very confusing.

This activity does not include the services of a guide, but audio guides or recorded commentary. We are sorry if the experience was not to your liking.

I travelled with friends

23 / Mar / 2022

Paul Simon

United States Minor Outlying Islands

The Eiffel tower and the river cruise were great. On city bus tour the history pad we were given didn’t work for any of the people around us or us. We had lots of music, what sounded like street noise and in over an hour only about three sentences in English. It was terrible. We didn’t have a clue what we were looking at!! No one ever came around asked if we were having any trouble. Very very disappointing!

If you have problems with a sound or video system, we recommend that you tell the staff available during the activity so that the problem can be solved on the spot.

I travelled with my partner

21 / Mar / 2022

Anonymous

26 / Nov / 2019

Anonymous

Spain

09 / Jul / 2019

Ichanell Rodríguez

Was T, Spain

Muy tarde la entrada a la torre y nada satisfactorio

I travelled with friends

15 / Dec / 2018

Anonymous

Spain

24 / Jan / 2023

Cristina

Spain

Muy buena Translate this opinion into English.

Very good Opinion translated. Show original.

I travelled with friends

13 / Jan / 2023

Miguel Cerezo

Spain

11 / Jan / 2023

Bartolomé

Spain

I travelled with my partner

09 / Jan / 2023

Anonymous

06 / Jan / 2023

Teodoro Jurado Triano

Barcelona, Spain

El tour en bus ha sido muy básico Translate this opinion into English.

The bus tour has been very basic Opinion translated. Show original.

I travelled with teenagers

05 / Jan / 2023

Anonymous

Zaragoza, Spain

Nos ha faltado varios sitios por visitar con el tour turístico que entraban en la excursión , por ejemplo notredam

We have missed several places to visit with the tourist tour that were included in the excursion, for example Notredam

En la web se indica que el tour pasa por la isla de la Cité, donde se encuentra Notre-Dame, no que se visite la catedral. Sentimos si esta información no quedó clara al contratar el servicio. Translate this opinion into English.

On the website it is indicated that the tour passes through the Ile de la Cité, where Notre-Dame is located, not that the cathedral is visited. We are sorry if this information was not clear when contracting the service. Opinion translated. Show original.

I travelled with small children

04 / Jan / 2023

Belen

Madrid, Spain

El tour en bus un engaño, la persona encargada de la organización nos dejó con la audioguia en el autobus y se marchó. La conductora del bus no hizo el recorrido indicado, se saltó Notre Dame y cuando los clientes le preguntamos el porqué, de muy malas maneras nos dijo a todos que nos bajaramos ya que según ella había terminado y no nos podíamos comunicar con ella porque solo hablaba francés. Al no haber nadie de la organización te ves completamente vendido ante cualquier problema.

The bus tour was a hoax, the person in charge of the organization left us with the audio guide on the bus and left. The bus driver did not take the indicated route, she skipped Notre Dame and when the clients asked her why, in a very bad manner she told us all to get off since according to her she had finished and we could not communicate with her because she only spoke French. Since there is no one from the organization, you feel completely sold when faced with any problem.

el paseo en autobús no cuenta con servicio de guía, por lo que el recorrido se hace por libre. Por otra parte, es posible que dependiendo del estado del tráfico o de eventos en la ciudad cierta parte del recorrido se altere de forma excepcional. Sentimos las molestias, y que la visita no haya sido de tu agrado. Translate this opinion into English.

The bus ride does not have a guide service, so the tour is done on your own. On the other hand, it is possible that depending on the state of traffic or events in the city, a certain part of the route may be exceptionally altered. We are sorry for the inconvenience, and that the visit has not been to your liking. Opinion translated. Show original.

I travelled with teenagers

27 / Dec / 2022

Anonymous

23 / Dec / 2022

Martina Gonella

Italy

Muy mala. No subimos a la torre así que necesito por favor un reintegro de mi dinero

Very bad. We didn't go up the tower so I need a refund of my money please

Tras hablar con el proveedor local, hemos podido saber que, lamentablemente, el monumento se encontraba cerrado el día de tu visita debido a problemas técnicos. Sentimos que no pudieses disfrutar por completo de la actividad. Por supuesto, ya hemos procedido con la compensación económica referente al precio de las entradas. Translate this opinion into English.

After speaking with the local supplier, we have learned that, unfortunately, the monument was closed on the day of your visit due to technical problems. We are sorry that you could not fully enjoy the activity. Of course, we have already proceeded with the financial compensation regarding the price of tickets. Opinion translated. Show original.

I travelled with my partner

22 / Dec / 2022

María José

Almería, Spain

No explicaron nada, es como comprar los ticket por tu cuenta

They didn't explain anything, it's like buying the tickets on your own

En la descripción web de la actividad especificamos que la visita al monumento se hace de forma libre, y no tiene servicio de guía, solamente se hace con audioguía. Sentimos si no lo tenías en cuenta. Aun así, tomamos nota de tus comentarios de cara a valorar mejoras en el servicio. Translate this opinion into English.

In the web description of the activity we specify that the visit to the monument is done freely, and does not have a guide service, it is only done with an audio guide. We're sorry if you didn't take it into account. Even so, we take note of your comments in order to assess improvements in the service. Opinion translated. Show original.

I travelled with my partner

21 / Dec / 2022

Alexander Ortiz

Spain

El tour por el autobus fue un fiasco, llovía y nos metieron a 70 personas en un autobus de dos pisos. El segundo piso estaba descubierto porque la carpa o lona que lo cubría estaba rota, había niños de pie en la parte de abajo por falta de sillas, una total decepción. El chico encargado no sabía que hacer, le pregunté sobre la mala gestión y se puso a hablar con el movil. Increible pagar toda esta cantidad de dinero por este servicio.

The bus tour was a fiasco, it was raining and they put 70 people in a double-decker bus. The second floor was uncovered because the tent or canvas that covered it was broken, there were children standing at the bottom for lack of chairs, a total disappointment. The guy in charge didn't know what to do, I asked him about the mismanagement and he started talking to the phone. Incredible to pay all this amount of money for this service.

Rogamos se acepten nuestras disculpas por los desperfectos en el autobús. Este no es un hecho habitual, y nos aseguraremos de que no se repita. Ya hemos procedido con la compensación económica correspondiente. Gracias por habernos puesto al tanto de lo sucedido. Translate this opinion into English.

Please accept our apologies for the damage to the bus. This is not a regular occurrence, and we will make sure it does not happen again. We have already proceeded with the corresponding financial compensation. Thanks for letting us know what happened. Opinion translated. Show original.

I travelled with small children

18 / Dec / 2022

Estefania Gómez Pinilla

Valencia, Spain

No pudimos ver la cima de la torre en la última planta. El tour en autobús, no pudimos ver los monumentos ya que estaba todo cortado por la final del partido del mundial Argentina # Francia no nos avisaron, el conductor del autobús llevaba la radio puesta en el autobús escuchando el previo del fútbol. El guía no existe, yo contrato un guía es para que venga en el autobús y me explique lo que vemos, no que nos dieron unos autoguia que mis hijos tuvieron que compartir xq no funcionaban, fatal.

We couldn't see the top of the tower on the top floor. The bus tour, we couldn't see the monuments since everything was cut off due to the final of the Argentina World Cup game #France they didn't notify us, the bus driver had the radio on in the bus listening to the football preview. The guide does not exist, I hire a guide so that he comes on the bus and explains what we see, not that they gave us autoguides that my children had to share because they did not work, fatal.

Hemos confirmado que la tercera planta de la torre estaba cerrada el día de vuestra visita. Ya hemos procedido con la compensación correspondiente. Por otro lado, sentimos si os sentisteis desatendidos en algún momento por el conductor del autobús. Seguiremos trabajando para mejorar, también en la atención que se dispensa a los clientes. Translate this opinion into English.

We have confirmed that the third floor of the tower was closed on the day of your visit. We have already proceeded with the corresponding compensation. On the other hand, we are sorry if you felt neglected at any time by the bus driver. We will continue working to improve, also in the attention given to customers. Opinion translated. Show original.

I travelled with small children

07 / Dec / 2022

Anonymous

Spain

En el bus no funcionaban las audio guías en español y tuvimos que escucharlo en italiano. Algunas clavijas estaban vencidas y no permitían conectar los cascos.

The audio guides in Spanish did not work on the bus and we had to listen to it in Italian. Some plugs were expired and did not allow the headphones to be connected.

Hemos confirmado con el proveedor local que hubo un problema técnico con las audioguías durante el paseo en autobús. Sentimos las molestias ocasionadas en este respecto. Hemos hecho un reembolso correspondiente a la incidencia producida. Translate this opinion into English.

We have confirmed with the local provider that there was a technical problem with the audio guides during the bus ride. We apologize for the inconvenience caused in this regard. We have made a refund corresponding to the incident produced. Opinion translated. Show original.

I travelled with small children

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