Paris City Tour, Seine Cruise & Eiffel Tower - Reviews

Rating of the activity

7.40/ 10

7.4192676056338 1,420 review | 22,573 travellers

5 photos of travellers

Customer scoring

Type of traveler

Travelling alone (64)

Couple (402)

Group of friends (132)

With small children (169)

With older children (149)

Opinions of real clients who booked our products.

See only reviews with text

23 / Mar / 2022

Paul Simon

United States Minor Outlying Islands

The Eiffel tower and the river cruise were great. On city bus tour the history pad we were given didn’t work for any of the people around us or us. We had lots of music, what sounded like street noise and in over an hour only about three sentences in English. It was terrible. We didn’t have a clue what we were looking at!! No one ever came around asked if we were having any trouble. Very very disappointing!

If you have problems with a sound or video system, we recommend that you tell the staff available during the activity so that the problem can be solved on the spot.

I travelled with my partner

09 / Jul / 2019

Ichanell Rodríguez

Was T, Spain

Muy tarde la entrada a la torre y nada satisfactorio

I travelled with friends

05 / Aug / 2022

Anonymous

Granada, Spain

Normal Translate this opinion into English.

Normal Opinion translated. Show original.

I travelled with friends

02 / Aug / 2022

Elena Haydee

Buenos Aires, Argentina

Divido la opinión en dos partes la organización pésima, hasta grosera, es la primera vez que me pasa con civitatis. El tour por la city sin audio y no les importo, por otro lado la vista de la torre magnífica, y el paseo en barco espectacular.

I divide the opinion into two parts, the terrible organization, even rude, it is the first time that it happens to me with civitatis. The city tour without audio and they didn't care, on the other hand the view of the magnificent tower, and the spectacular boat ride.

El proveedor local trabaja con los mejores profesionales del sector. Sentimos si en esta ocasión no ha sido así. Trasladamos tu mensaje al equipo en destino para que sea tenido en cuenta de cara a mejorar el servicio. Translate this opinion into English.

The local supplier works with the best professionals in the sector. We are sorry if this was not the case this time. We transfer your message to the team at destination so that it is taken into account in order to improve the service. Opinion translated. Show original.

I travelled with teenagers

30 / Jul / 2022

Ana

Madrid, Spain

Nada que ver lo que dice la web con la experiencia real. Pone que es una visita guiada pero te llevan a la Torre Eiffel y te dicen que escuches una audioguia en el móvil. El panorámico es un bus cerrado, nada de panorámico y tampoco con guía, vas con audioguias, el bus estaba sucisimo y salió una hora después de la hora que nos dijeron. El barco igual, nada de guías, de nuevo a escuchar con El móvil algo que no sé sincroniza con lo que ves, un desastre para lo caro que es, nada recomendable

Nothing to do with what the web says with real experience. It says that it is a guided tour but they take you to the Eiffel Tower and tell you to listen to an audio guide on your mobile. The panoramic is a closed bus, no panoramic and not with a guide, you go with audio guides, the bus was very dirty and left an hour after the time they told us. The same boat, no guides, again to listen to something with the mobile that I do not know synchronizes with what you see, a disaster for how expensive it is, not recommended at all

Tanto en los detalles del tour como en el bono se especifica que la actividad se realiza con audioguía en español. Por otro lado, la hora indicada en el bono es aproximada, no obstante, el tour se llevó a cabo con normalidad. En cuanto a la higiene del vehículo, hemos trasladado tu opinión al equipo local para que tomen nota y así poder realizar las mejoras necesarias. Gracias por tu comentario. Sentimos si algunos de sus elementos no estuvieron a la altura de lo que se esperaba. Siempre nos esforzamos por ofrecer las mejores experiencias posibles. Translate this opinion into English.

Both in the details of the tour and in the voucher it is specified that the activity is carried out with an audio guide in Spanish. On the other hand, the time indicated on the voucher is approximate, however, the tour took place normally. Regarding the hygiene of the vehicle, we have transferred your opinion to the local team so that they take note and thus be able to make the necessary improvements. Thanks for your comment. We are sorry if some of its elements did not live up to what was expected. We always strive to offer the best experiences possible. Opinion translated. Show original.

I travelled with friends

29 / Jul / 2022

Juan Jose

Murcia, Spain

Hubo un problema y lo solp

There was a problem and I solved it

No tenemos constancia de ninguna incidencia durante este tour. Sentimos si fue así. Estaremos pendientes del servicio para confirmar que se lleva a cabo adecuadamente. Translate this opinion into English.

We are not aware of any incident during this tour. We are sorry if that was the case. We will be waiting for the service to confirm that it is carried out properly. Opinion translated. Show original.

I travelled with small children

19 / Jul / 2022

Maria Jesus Roncero Martin

Spain

El viaje en el autobús no nos gustó mucho. Es mejor un guía explicándolo que la tablet conectada a unos cascos Translate this opinion into English.

We didn't like the bus ride very much. A guide explaining it is better than a tablet connected to headphones Opinion translated. Show original.

I travelled with small children

11 / Jul / 2022

Sonia Peña Rubio

Los Angeles, Chile

No pude realizar el tour ya que porque mi reserva rebotò y no me enttrgaron los tiket Ruego puedan reembolzar el dinero

I could not take the tour because my reservation bounced and they did not give me the tickets. Please can you refund the money

Hemos confirmado que tu reserva no fue registrada correctamente por el sistema informático de nuestro colaborador en París. rogamos aceptes nuestras disculpas. Ya hemos procedido con el reembolso oportuno. Translate this opinion into English.

We have confirmed that your reservation was not correctly registered by the computer system of our partner in Paris. please accept our apologies. We have already proceeded with the timely refund. Opinion translated. Show original.

I travelled by myself

07 / Jul / 2022

Ada Esther Deniz Fleitas

Spain

El viaje por el sena y la torre eiffel maravilloso la guía llego tarde De la torre eiffel y guía del tour las table fatal Sin conexión muy aburrida Muy poco comunicativa o sea nada

The trip on the seine and the eiffel tower wonderful the guide was late From the eiffel tower and tour guide the table fatal No connection very boring Very little communicative or nothing

Nuestro equipo revisa todos los equipos de sonido antes de cada visita. Cuando se produce algún problema con el equipo de sonido, pedimos a los participantes que den aviso para solucionarlo en el momento. Pedimos disculpas si hubo algún problema con el dispositivo en algún punto del recorrido. Translate this opinion into English.

Our team checks all sound equipment before each visit. When there is a problem with the sound equipment, we ask the participants to notify us so that it can be solved immediately. We apologize if there was a device issue at any point along the way. Opinion translated. Show original.

I travelled with small children

01 / Jul / 2022

Edwin Omar Pérez Maldonado

Arecibo, Puerto Rico

Organized and fast. The guide was with a good amount of time in the meeting place helping people. Really good service.

I travelled with friends

24 / Jun / 2022

Carmen

Sevilla, Spain

Menos mal que llegamos 15 minutos antes porque y’a se había ido el grupo.Nos citaron a las 10:45 y a las 10:30 el grupo ya se había ido y así con más personas sin darnos explicación de todo el tour ni nada. El tour panorámico deja mucho que desear ,lo vi corto. La empresa que se encarga del tour no tiene atención al cliente para nada,yo me dedico al mundo del turismo y es lamentable el servicio dado.

Luckily we arrived 15 minutes early because the group had already left. We were summoned at 10:45 and at 10:30 the group had already left and so on with more people without giving us an explanation of the whole tour or anything. The panoramic tour leaves a lot to be desired, I saw it short. The company that is in charge of the tour has no customer service at all, I work in the world of tourism and the service given is unfortunate.

No tenemos constancia de ninguna incidencia durante esta actividad. Sentimos si ha sido así. Si el proveedor local no te atiende, siempre recomendamos contactar con el servicio de atención al cliente de Civitatis. Estaremos pendientes del servicio para confirmar que se cumple adecuadamente. Translate this opinion into English.

We are not aware of any incident during this activity. We are sorry if this has been the case. If the local supplier does not assist you, we always recommend contacting Civitatis customer service. We will be waiting for the service to confirm that it is properly fulfilled. Opinion translated. Show original.

I travelled with my partner

24 / Jun / 2022

Anonymous

Spain

Los responsables súper bordes, la torre medio bien, aunque no es con guía como dicen, hacen la tonteria de acompañarte a la puerta k ya sabes donde es y te dicen que te descargue una app k es el guía. El autobús lo peor, es completamente cerrado e igualmente sin guía, una tablet y unos cascos, y no coincide lo que te va diciendo con los monumentos. Lo único bueno el Paseo por el Senado en barco. Eso un excelente

Those responsible are super borders, the tower is average, although it is not with a guide as they say, they do the foolish thing of accompanying you to the door that you already know where it is and they tell you to download an app that is the guide. The bus is the worst, it is completely closed and also without a guide, a tablet and some helmets, and what it tells you does not coincide with the monuments. The only good thing is the Paseo por el Senado by boat. thats an excellent

En la descripción web de esta actividad especificamos que el tour no se hace con guía. Por el contrario, todas las visitas cuentan con servicio de audioguía. La organización local se esfuerza por ofrecer la mejor organización respecto a las condiciones del transporte. Sentimos las molestias ocasionadas, y que no hayas podido disfrutar la actividad tal como esperabas. Translate this opinion into English.

In the web description of this activity we specify that the tour is not done with a guide. On the contrary, all visits have an audio guide service. The local organization strives to offer the best organization regarding transport conditions. We are sorry for the inconvenience caused, and that you have not been able to enjoy the activity as you expected. Opinion translated. Show original.

I travelled with small children

24 / Jun / 2022

Anonymous

Spain

No tienes una persona guía contigo. Primero solo te llevan ala torre Eiffel y allí te abandonan., quedas a otra hora para hacer el recorrido en bus las explicaciones con una tablets( no vimos todo lo que ponía en la descripción). Y luego cuando tú quieres haces el tur en barco. Para eso no contrato y me gasto casi 300€. Me siento estafada. Sin comentar que no pudimos subir a la cumbre

You don't have a guide person with you. First they only take you to the Eiffel Tower and they leave you there, you stay at another time to do the tour by bus, the explanations with a tablet (we did not see everything that was written in the description). And then when you want you do the boat tour. For that I do not contract and I spend almost €300. I feel cheated. Without commenting that we could not climb to the summit

En esta actividad no se incluyen los servicios de un guía. Esto se indica en nuestra web para que sea tenido en cuenta antes de efectuar la reserva. Sentimos que no pudieras visitar la tercera planta, tuvo que ser cerrada por falta de personal. Se ha realizado una compensación acorde por esta situación. Translate this opinion into English.

This activity does not include the services of a guide. This is indicated on our website so that it is taken into account before making the reservation. We are sorry that you could not visit the third floor, it had to be closed due to lack of staff. Compensation has been made accordingly for this situation. Opinion translated. Show original.

I travelled with teenagers

18 / Jun / 2022

Daniel Gerardo Espinosa Garza

Spain

No se nos acompañó en el tour, nos pidieron que bajaramos una aplicación para escuchar pero no traía audifonos.....me parece que no tuvo valor agregado

They did not accompany us on the tour, they asked us to download an application to listen but they did not bring headphones ... it seems to me that it had no added value

En nuestra web especificamos que estas actividades incluyen servicio de audioguía, no de guía. Sentimos las molestias ocasionadas, y que no hayas podido ver antes esta información. Translate this opinion into English.

On our website we specify that these activities include an audio guide service, not a guide. We are sorry for the inconvenience caused, and that you have not been able to see this information before. Opinion translated. Show original.

I travelled with friends

13 / Jun / 2022

Dalia

Portugal

Tudo mau, publicidade enganosa, só compram os bilhetes depois a parte do bus é um mini autocarro não panorâmico que chegou 1 hora atrasada, não tem guia é um tablet com phones que nem sequer acompanha a viagem no mesmo tempo. Mesmo muito mau.

All bad, misleading advertising, they only buy the tickets after the bus part is a non-panoramic mini bus that arrived 1 hour late, there is no guide, it's a tablet with phones that doesn't even accompany the trip at the same time. Even very bad.

Esta actividade não inclui o serviço de guia. Confirmámos que foi realizado conforme oferecido, incluindo os audioguias fornecidos no autocarro. Lamentamos que a experiência não tenha correspondido às suas expectativas. Translate this opinion into English.

This activity does not include the guide service. We confirmed that it was carried out as offered, including the audio guides provided on the bus. We are sorry that the experience did not live up to your expectations. Opinion translated. Show original.

I travelled with small children

09 / Jun / 2022

Virginia Ottonello

Salto, Uruguay

Muy impersonal , te acompañan hasta la entrada de la Torre. Tours en bus decepcionante, bus sucio no acompaña un fia , únicamente te entregan una tablet con información escueta El chofer no da opción para sacar ni una foto fue pésima la experiencia El tours en barco espectacular

Very impersonal, they accompany you to the entrance of the Tower. Disappointing bus tours, dirty bus does not accompany a fia, they only give you a tablet with brief information The driver does not give an option to take a photo The experience was terrible The spectacular boat tours

Esta actividad no incluye servicio de guía. Sentimos si se esperaba otra cosa. Aún así, podemos confirmar que se desarrolló con normalidad. Translate this opinion into English.

This activity does not include guide service. We apologize if anything else was expected. Still, we can confirm that it developed normally. Opinion translated. Show original.

I travelled with my partner

09 / Jun / 2022

Jose Cendales

Bogota, Colombia

Hola buenas tardes La experiencia fue mala en el tour por la Torre Eiffel porque la guia asignada fue para un grupo en Ingles y el servicio solicitado fue en español. La guia solo se ocupó de los turistas en ingles ysu atención fue pesima. El recorrido por el Sena estuvo muy bien. El tour por Paris fue cancelado en su momento porque la gua delegaba en personas que no tenian ni idea del tour por esa razón en su momento lo cancele espero que la guia haya pasado el reporte; solicito devolución $$

Hello, good afternoon. The experience was bad on the tour of the Eiffel Tower because the assigned guide was for a group in English and the requested service was in Spanish. The guide only dealt with the tourists in English and her attention was terrible. The tour of the Seine was very good. The tour of Paris was canceled at the time because the guide delegated to people who had no idea about the tour for that reason at the time I canceled it I hope the guide has passed the report; I request refund $$

Esta actividad no incluye los servicios de un guía en ninguna de sus tres partes. El tour es panorámico en un autobús, el paseo en barco lleva audioguía y para la Torre Eiffel, el personal del proveedor os da los billetes e indicaciones para el acceso, pero no hay guía. Esto se indica en nuestra web para que sea tenido en cuenta antes de efectuar la reserva. Sentimos si ha habido algún tipo de confusión. Translate this opinion into English.

This activity does not include the services of a guide in any of its three parts. The tour is panoramic in a bus, the boat ride has an audio guide and for the Eiffel Tower, the provider's staff gives you the tickets and directions for access, but there is no guide. This is indicated on our website so that it is taken into account before making the reservation. We are sorry if there has been any kind of confusion. Opinion translated. Show original.

I travelled with my partner

07 / Jun / 2022

Constanza Poblete Rojas

Punta Arenas, Chile

Sentí que solo pagamos para no hacer la larga fila, y Entrar más rápido a la Torre Eiffel, porque el guía no explicó nada, y para eso la verdad lo hacía por mi cuenta; en el caso del tour en bus, me parece sumamente aburrido ir en un bus cerrado, es decir, que no tenga el techo abierto como los big bus tour u otros, y los peor es que el bus no para en ninguna parte icónica para que uno pueda tomar fotos (ese pequeño gran detalle no está escrito en la reseña del tour cuando uno compra); barco

I felt that we only paid to avoid the long line, and to enter the Eiffel Tower faster, because the guide did not explain anything, and for that, the truth was that I did it on my own; In the case of the bus tour, I find it extremely boring to go in a closed bus, that is, one that does not have an open roof like the big bus tours or others, and the worst thing is that the bus does not stop anywhere iconic so that one can take photos (that little great detail is not written in the review of the tour when one buys); boat

En nuestra web se especifican las zonas más significativas por las que pasa el autobús, como también se indica que la actividad se hace con audioguía y no con guía. Esto se resalta para que sea tenido en cuenta antes de efectuar la reserva. Sentimos si no pudiste verlo con la antelación debida. Translate this opinion into English.

On our website the most significant areas through which the bus passes are specified, as well as indicating that the activity is done with an audio guide and not with a guide. This is highlighted so that it is taken into account before making the reservation. We're sorry if you couldn't see it early enough. Opinion translated. Show original.

I travelled with friends

06 / Jun / 2022

Elvira

Spain

El tour en autobus por Paris fue un chasco, era un bus cerrado y con una tablet (si miras la tablet ya no ves nada por la ventana...), la visita a la torre Eiffel pensaba que era guiada y no, tan solo te dan los tickets y un codigo QR, si no tienes bateria te quedas sin explicación.., lo unico que se salva es el paseo en barco que no estuvo mal, pero lo demás muy mal además sabiendo que pagas mas caros los tickets al cogerlos por aqui, y las colas las haces igual.

The bus tour of Paris was a disappointment, it was a closed bus and with a tablet (if you look at the tablet you don't see anything through the window anymore...), the visit to the Eiffel Tower I thought it was guided and no, just they give you the tickets and a QR code, if you don't have a battery you're left with no explanation... the only thing that saves you is the boat ride which wasn't bad, but the rest is very bad also knowing that you pay more for the tickets when you take them around here, and the queues you do the same.

En esta actividad no se incluyen los servicios de un guía. Esta información se indica en nuestra web para que sea tenida en cuenta antes de efectuar la reserva. Sentimos si no tuviste constancia de ello con la antelación debida y que la experiencia no haya sido de tu agrado. Translate this opinion into English.

This activity does not include the services of a guide. This information is indicated on our website so that it is taken into account before making the reservation. We are sorry if you were not aware of it with due notice and that the experience was not to your liking. Opinion translated. Show original.

I travelled with small children

03 / Jun / 2022

Moises

Huelva, Spain

Vistas espectaculares en la torre Eiffiel, recorrido fantástico en lugares emblemáticos en bus, y paseo por el sena en barco todo ello con audio guías digitales. Translate this opinion into English.

Spectacular views of the Eiffel Tower, a fantastic tour of emblematic places by bus, and a tour of the Seine by boat, all with digital audio guides. Opinion translated. Show original.

I travelled with my partner

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