Eiffel Tower Tickets and Seine Cruise - Reviews

Rating of the activity

8.30 / 10

8.2956924254017 2,614 reviews | 57,771 travellers

165 traveler-submitted photos

Customer scoring

1062

782

395

146

229

Type of traveler

Traveling alone (136)

Couple (704)

Group of friends (250)

With small children (458)

With older children (373)

Reviews from real clients who booked our products.

See only reviews with text

Apr / 04 / 2024

Jaume

Olot, Spain

I travelled with my partner

Es un conjunto que los guías tienen muy estudiado y que se limita a que uno de ellos te acompañe hasta la entrada de la Torre y te dice dónde ir para coger el barco, te dan la entrada y nadie esta pendiente de si cogerás o no el barco. Nosotros tuvimos suerte pero ha habido gente que con la entrada en la mano, no pudieron subir porque el río llevaba demasiada agua y el viernes y el sábado van a tener cerrado. Translate this opinion into English.

It is a set that the guides have very studied and that is limited to one of them accompanying you to the entrance of the Tower and telling you where to go to take the boat, they give you the entrance and no one is concerned about whether or not you will take the boat. ship. We were lucky but there have been people who, with the ticket in hand, could not go up because the river had too much water and on Friday and Saturday they will be closed. Opinion translated. Show original.

I travelled with my partner

Mar / 29 / 2024

Claudia Carolina

Ciudad De México, Mexico

I travelled with teenagers

No sabemos si la lluvia perjudica la visita pero perdimos al guía porque no estaba al pendiente de su grupo y lo que se hace notar aún más es el mal trato y pésimo servicio del personal de la Torre Eiffel, desde los de la entrada, elevadoristas hasta las señoras de aseo de los baños.

We don't know if the rain is detrimental to the visit, but we lost the guide because he wasn't looking after his group and what stands out even more is the bad treatment and terrible service from the Eiffel Tower staff, from those at the entrance, elevator operators to the cleaning ladies in the bathrooms.

I travelled with teenagers

El trato a los clientes es un aspecto fundamental del servicio, por lo que siempre procuramos contar con personal amable. Sentimos si tuviste otra impresión y seguiremos esforzándonos por mejorar. Translate this opinion into English.

Treating customers is a fundamental aspect of the service, which is why we always try to have friendly staff. We are sorry if you had a different impression and we will continue to strive to improve. Opinion translated. Show original.

Jan / 15 / 2024

Julieta Goncalves

Brazil

I travelled with small children

A guia já estava no ponto de encontro quando chegamos. Nos deu os ingressos para a torre e para o passeio no Sena. Explicou tudo em espanhol. Foi bastante clara e simpática. Aguardamos até todos chegarem e a guia nos acompanhou até a torre, passou conosco pelos controles e nos deixou na entrada para a torre. Após a visita fomos ao cais dos barcos e facilmente encontramos a empresa e embarcamos no passeio do Sena com muita facilidade. Recomendo imensamente esse passeio e essa empresa Translate this opinion into English.

The guide was already at the meeting point when we arrived. Gave us tickets for the tower and the tour on the Seine. He explained everything in Spanish. It was very clear and friendly. We waited until everyone arrived and the guide accompanied us to the tower, went through the controls with us and left us at the entrance to the tower. After the visit we went to the boat pier and easily found the company and embarked on the Seine tour very easily. I highly recommend this tour and this company Opinion translated. Show original.

I travelled with small children

Jan / 09 / 2024

Evelyn

Las Piedras, Uruguay

I travelled with my partner

Una aplicación confiable. La actividad estuvo bien, el ascenso a la torre se demoró (inconvenientes propios de la Torre). Lo único q podría resaltar para tener en cuenta es q el guía nos llevó al punto de partida de las actividades nos explicó y se fue sin dar aviso, estaría bueno rever eso ya q para uno que es turista a veces suele sentirse inseguro o puede tener alguna duda y al no estar quedas un poco descolocado, quizás fue un caso puntual. De igual manera recomiendo y volveré a utilizar. Translate this opinion into English.

A reliable application. The activity was good, the climb to the tower took a while (disadvantages of the Tower). The only thing that could be highlighted to take into account is that the guide took us to the starting point of the activities, explained to us and left without giving notice, it would be good to review that since for someone who is a tourist, sometimes they tend to feel insecure or may have some doubt and not being there you are left a little confused, perhaps it was a specific case. Likewise, I recommend and will use again. Opinion translated. Show original.

I travelled with my partner

Oct / 24 / 2023

Ramiro Antonio

Zapopan, Jalisco, Micronesia

I travelled with my partner

El guía que nos recibió muy atento, nos entregó boletos y nos explicó, nos acompañó hasta los elevadores de la torre Eiffel, nos dio un código Qr de una audioguia de la agencia de viajes, es importante contar con celular y audífonos (e internet), ya que tanto la torre y el recorrido por Sena son audioguias. Translate this opinion into English.

The guide who received us very attentively, gave us tickets and explained to us, accompanied us to the elevators of the Eiffel Tower, gave us a QR code from an audio guide from the travel agency, it is important to have a cell phone and headphones (and internet) , since both the tower and the Seine tour are audio guides. Opinion translated. Show original.

I travelled with my partner

Oct / 18 / 2023

Adriana Beatriz

Valencia, Spain

I travelled with my partner

La Torre Eiffel espectacular. Lo único que mejoraría es que el guía debería indicarte, ya que no te acompaña, dónde debes tomar el barco. Hay varias compañías y debes ir buscando, cuando sería muy sencillo darte unas indicaciones, y no limitarse a decirte es "frente a la Torre".

The spectacular Eiffel Tower. The only thing that would improve is that the guide should tell you, since he is not accompanying you, where you should take the boat. There are several companies and you should go searching, when it would be very easy to give you some directions, and not just tell you "in front of the Tower."

I travelled with my partner

Esta actividad no tiene servicio de guía, por lo que la organización local da las indicaciones necesarias para que se pueda disfrutar la visita por libre. Sentimos la confusión. Translate this opinion into English.

This activity does not have a guide service, so the local organization gives the necessary instructions so that you can enjoy the visit on your own. We are sorry for the confusion. Opinion translated. Show original.

Oct / 05 / 2023

David Vazquez Paramo

Mexico

Me puse en contacto por whastapp y correo para preguntar el horario para poder tomar el crucero por el Sena (Tomando en cuenta que el acceso a la torre Eiffel era a las 8:30 pm). Nadie en Civitatis pudo confirmar el horario o cuando podiamos realizar la actividad. Hasta que legamos allugar de encuentro con la persona que nos dio los tickets nos indico que lo podiamos tomar en otros dias. El servicio al cliente por redes deja mucho que desear

I contacted WhatsApp and email to ask the time to be able to take the cruise along the Seine (Taking into account that access to the Eiffel Tower was at 8:30 pm). No one at Civitatis could confirm the schedule or when we could carry out the activity. Until we reached the meeting place with the person who gave us the tickets, he told us that we could take it on other days. Online customer service leaves a lot to be desired

En nuestra web indicamos que el crucero se puede tomar en fechas posteriores. Por otra parte, tal como también indicamos, según el horario de visita a la torre se puede hacer, o no, el crucero por el río. Sentimos que no hayas visto esta información antes. Translate this opinion into English.

On our website we indicate that the cruise can be taken on later dates. On the other hand, as we also indicated, depending on the time of visit to the tower, the river cruise may or may not be done. We're sorry you haven't seen this information before. Opinion translated. Show original.

Sep / 20 / 2023

Jose

Chile

I travelled with small children

Los tickets entregados a través de la web de civitatis requieren que un operador local entregue los tickets. No hay una oficina y hay que esperar a este operador en un punto ubicado en la calle. Esto impide consultar o acceder a los tickets por adelantado ( por ejemplo el del Sena se puede usar antes de visitarse la torre)

Tickets delivered through the civitatis website require a local operator to deliver the tickets. There is no office and you have to wait for this operator at a point located on the street. This prevents you from consulting or accessing tickets in advance (for example, the Seine ticket can be used before visiting the tower)

I travelled with small children

Así es, como indicamos en la web, los tickets para acceder a la torre son entregados en la place de Sydney, situada justo en el cruce entre la avenue de Suffren y la rue Jean Rey, a tan solo unos metros de la Torre Eiffel. En cualquier caso, facilitamos el número de contacto del proveedor en destino para cualquier consulta. Translate this opinion into English.

That's right, as we indicate on the website, tickets to access the tower are delivered at Place de Sydney, located right at the crossroads between avenue de Suffren and rue Jean Rey, just a few meters from the Eiffel Tower. In any case, we provide the contact number of the supplier at the destination for any questions. Opinion translated. Show original.

Sep / 16 / 2023

Marcelo Fabian Maestu

Neuquen, Argentina

I travelled with my partner

Hay que cumplir con lo que dice el paquete, estar media hora antes para estar con la persona de la empresa. Después todo muy muy bueno, sin sorpresas negativas, totalmente recomendable y sobre todo no haces colas ni pierdes tiempo. Muy buen servicio Translate this opinion into English.

You have to comply with what the package says, be half an hour early to be with the person from the company. After all, everything is very very good, without negative surprises, totally recommended and above all, you don't queue or waste time. Very good service Opinion translated. Show original.

I travelled with my partner

Sep / 11 / 2023

Alberto

Ciudad Autónoma De Buenos Aires, Argentina

I travelled with my partner

Sencillo de adquirir. Aviso recordatorio el día previo a la visita. Fáciles canales de contacto con la empresa. Lo único que crítico es que deben aclarar con mayor precisión el punto de encuentro con el nombre de la otra empresa. Uno busca Civitatis y el cartel es el de la empresa francesa. Por lo demás todo muy bien. Y las guías excelentes y en NUESTRO IDIOMA Translate this opinion into English.

Simple to acquire. Reminder notice the day before the visit. Easy contact channels with the company. The only critical thing is that they must clarify more precisely the meeting point with the name of the other company. One looks for Civitatis and the sign is that of the French company. Otherwise everything very well. And the excellent guides and in OUR LANGUAGE Opinion translated. Show original.

I travelled with my partner

Sep / 06 / 2023

Jorge

Argentina

I travelled with teenagers

desdoblamos la subida al paseo por el Sena (día siguiente); la participación del coordinador fue 0(cero) nos dejo en la puerta del ingreso a la Torre y ahi termino todo. El Ferry estaba colmado de gente, no habia lugar para apreciar el paisaje del Sena estaba a full Translate this opinion into English.

We double the climb to the walk along the Seine (next day); The coordinator's participation was 0 (zero) he left us at the entrance door to the Tower and that's where it all ended. The ferry was packed with people, there was no place to appreciate the landscape of the Seine, it was full Opinion translated. Show original.

I travelled with teenagers

Sep / 04 / 2023

Nuria

Málaga, Spain

I travelled with teenagers

Fué todo muy bien, según lo previsto. El guía ( Claudio )llegó al punto de encuentro antes de la hora indicada y nos dió todas las indicaciones necesarias, de camino hasta la Torre Eiffel nos explicó su historia y datos interesantes, fue muy amable y simpático. Entramos a la Torre Eiffel a las 18:30h aproximadamente y cogimos el barco del crucero a las 20:30h hora perfecta para ver el atardecer de París desde el barco y la Torre Eiffel iluminada por la noche. Translate this opinion into English.

Everything went very well, as planned. The guide (Claudio) arrived at the meeting point before the indicated time and gave us all the necessary instructions. On the way to the Eiffel Tower he explained its history and interesting facts to us, he was very kind and friendly. We entered the Eiffel Tower at approximately 6:30 p.m. and took the cruise ship at 8:30 p.m., a perfect time to see the Paris sunset from the boat and the Eiffel Tower illuminated at night. Opinion translated. Show original.

I travelled with teenagers

Aug / 03 / 2023

Enrique San Luis

Mexico

I travelled with small children

De ultimo momento me cambiaron el horario y perdi dos horas para esperar , la realidad esta bien el servicio super recomendable no es un tour como tal solo te dan los tickets de entrada a la torre y el boleto al barco es abierto , estaría mejor que pudieras recogerlos en un horario abierto ya que no tiene caso amenos para el barco esperar tanto yo perdí dos horas de espera por el cambio de horario y casi me quedo sin hacer el paseo por el barco Translate this opinion into English.

At the last moment they changed my schedule and I lost two hours to wait, the reality is fine, the service is highly recommended, it is not a tour as such, they only give you the entrance tickets to the tower and the ticket to the boat is open, it would be better if you could pick them up during an open schedule since there is no point except for the boat to wait so long I lost two hours of waiting due to the time change and I almost missed out on the boat tour Opinion translated. Show original.

I travelled with small children

Apr / 28 / 2023

Roberto

Spain

I travelled with my partner

Una experiencia única, imprescindible si vas París, solo subimos hasta el segundo piso , pero me hubiera gustado subir hasta el más alto. Luego para relajarte y descansar el crucero te viene genial en nuestro caso bajamos la torre andando y no por el ascensor . Translate this opinion into English.

A unique experience, essential if you go to Paris, we only went up to the second floor, but I would have liked to go up to the highest. Then, to relax and rest, the cruise is great for you. In our case, we walked down the tower and not by elevator. Opinion translated. Show original.

I travelled with my partner

Apr / 22 / 2023

Clemence Lallement

France

I travelled with small children

Très contente de l'utilisation du pack tour eiffel et croisière sur la Seine. Le coupe file à la tour eiffel avec des enfants de 5 et 6 ans est très appréciable. Le tarif est certe plus cher mais je suis très contente des avantages que cela amène m. La croisière sur la Seine est également très sympa. Je recommande ! Translate this opinion into English.

Very happy with the use of the Eiffel Tower and Seine cruise pack. The skip the line at the Eiffel Tower with children aged 5 and 6 is very significant. The price is certainly more expensive but I am very happy with the advantages that this brings m. The cruise on the Seine is also very nice. I recommend ! Opinion translated. Show original.

I travelled with small children

Apr / 19 / 2023

Ainhoa

Madrid, Spain

I travelled with my partner

La organización fue caótica. Llegamos al sitio de encuentro y no vimos a nadie de Civitatis. Tras un cuarto de hora esperando y viendo otros tours, nos acercamos a uno que nos explicó que íbamos con ellos a pesar de ser de Civitatis y por los pelos pudimos subir a la Torre porque ya se había ido el guía con las entradas y por suerte pudimos alcanzarlo.

The organization was chaotic. We arrived at the meeting place and we didn't see anyone from Civitatis. After a quarter of an hour waiting and seeing other tours, we approached one of them who explained that we were going with them despite being from Civitatis and by the hair of our hair we were able to climb the Tower because the guide had already left with the tickets and luckily we were able to reach it.

I travelled with my partner

Sentimos si, en un primer momento, tuviste problemas para localizar a nuestro equipo local. Aun así, nos alegra saber que, finalmente, disfrutaste de la actividad sin incidencias. Translate this opinion into English.

We're sorry if you had trouble locating our local team at first. Even so, we are glad to know that you finally enjoyed the activity without incident. Opinion translated. Show original.

Apr / 12 / 2023

Alfredo Roberto Bravo

Mar Del Plata, Argentina

I travelled with my partner

La guia ,en dos oportunidades intente comunicarle la iinquietud que mi mujer tenia protesis bilateral de cadera y si dada tal circunstancia podia tener tratamiento diferencial. En ambos intententos me contesto "un momento" y no se intereso en conocer cual era la consulta. Poca empatia.

The guide twice tried to communicate the concern that my wife had a bilateral hip prosthesis and if given such circumstances she could have differential treatment. In both attempts he answered me "a moment" and was not interested in knowing what the query was. Little empathy.

I travelled with my partner

Este servicio carece de guía. Aun así, sentimos si os sentisteis desatendidos en algún momento por la persona que entrega los tickets, aunque podemos asegurar que nunca fue su intención. Ya le hemos hecho llegar los comentarios para que los tenga muy en cuenta. Translate this opinion into English.

This service has no guide. Even so, we are sorry if you felt neglected at any time by the person delivering the tickets, although we can assure you that it was never their intention. We have already sent you the comments so that you take them into account. Opinion translated. Show original.

Apr / 11 / 2023

Anonymous

Argentina

Nos dieron las entradas, nos acompañaron en el ingreso y nos explicaron cómo era el proceso y que cuidados tomar. No tuvimos ningun inconveniente. La.persona que nos guió excelente. Ahora de tour no tiene nada, solo nos proveen de tickets. Y uno en realidad no trata directamente con el responsable, está todo hiper tercerizado, y uds no reciben las consecuencias de si algo sale mal.

They gave us the tickets, they accompanied us at the entrance and explained to us what the process was like and what care to take. We didn't have any problem. The person who guided us was excellent. Now he has nothing on tour, they only provide us with tickets. And you don't really deal directly with the person in charge, everything is hyper outsourced, and you don't receive the consequences if something goes wrong.

Esta actividad no incluye los servicios de un guía. Sentimos si tenías otras expectativas. Aun así, nos alegra saber que todo fue sobre lo contratado y que disfrutaste de la actividad. Translate this opinion into English.

This activity does not include the services of a guide. We are sorry if you had other expectations. Even so, we are glad to know that everything was as contracted and that you enjoyed the activity. Opinion translated. Show original.

Feb / 17 / 2023

Anonymous

Spain

I travelled with my partner

Quedamos en el punto de encuentro, nos dieron las entradas y nos llevaron hasta la entrada De la Torre Eiffel, explicación y acompañamiento 0. El paseo en barco igual, te da los ticket y vas cuando quieres, sin audioguia ni nada. Mi consejo es que lo busquéis por separado por las páginas oficiales, saldrá más barato e iréis solos igualmente

We met at the meeting point, they gave us the tickets and they took us to the entrance of the Eiffel Tower, explanation and accompaniment 0. The same boat ride, they give you the tickets and you go when you want, without an audio guide or anything. My advice is that you look for it separately on the official pages, it will be cheaper and you will go alone anyway

I travelled with my partner

Sentimos que la experiencia no haya estado del todo a la altura de lo esperado. El proveedor se esfuerza por ofrecer un servicio óptimo y el servicio se desarrolló como de costumbre. Aun así, agradecemos los comentarios y tomamos nota de ellos con intención de mejorar. Translate this opinion into English.

We are sorry that the experience was not entirely up to expectations. The provider strives to offer optimal service and the service ran as usual. Even so, we appreciate the comments and take note of them with the intention of improving. Opinion translated. Show original.

Dec / 09 / 2022

Ekaitz

Bergara, Spain

I travelled with my partner

La esperiencia ha sido muy bonita, pero por criticar algo seria que en el anuncio te lo venden como si no se realizara ninguna cola, al contrario dentro de la torre eifel hasta llegar al piso tardas una hora. Igualmente hay unas vistas increibles de paris y el paseo por el rio con toda la ciudad iluminada de noche es una pasada. Y el trato con los guias tambien bueno. Translate this opinion into English.

The experience has been very nice, but to criticize something would be that in the advertisement they sell it to you as if there were no queue, on the contrary inside the eifel tower it takes an hour to get to the apartment. There are also incredible views of Paris and the walk along the river with the whole city illuminated at night is amazing. And the treatment with the guides is also good. Opinion translated. Show original.

I travelled with my partner

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Eiffel Tower Tickets and Seine Cruise - Reviews

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